FAQ

🛒 FAQ – Starrailshop.com

❓ What is Starrailshop?

Starrailshop is an online store dedicated to Honkai: Star Rail fans. We sell both official miHoYo merchandise and high-quality fan-made products, including plush dolls, keychains, acrylic stands, badges, pillows, and more.

✅ Are the products official?

We offer a mix of:

  • ✅ Official products sourced directly from miHoYo's flagship store

  • 💫 Fan-made creations inspired by the Honkai: Star Rail universe

All official items are authentic and verified, so you can shop with confidence.

💳 What payment methods do you accept?

We accept PayPal as our primary payment method.

  • 🔐 Your payment is processed securely using 128-bit SSL encryption

  • 🏦 Your bank details are never shared with us

Your security and privacy are our top priority.

📦 How long does processing and shipping take?

  • Processing time: 2–3 business days

  • Standard shipping: 15–28 business days

  • Expedited shipping: 8–15 business days

Please allow extra time during holidays or limited product drops.

🔁 What is your return policy?

We want you to love every item you receive. If you're not satisfied, you can contact us for after-sales support within 30 days of delivery.

Please check our Returns & Exchanges Policy for full details.

❌ Can I cancel or change my order after placing it?

If your order has not yet shipped, we’ll do our best to make changes.
Please email us as soon as possible at info@starrailshop.com.

⚠️ Orders already processed or shipped cannot be changed or canceled.
We do not accept chargebacks as a means of cancellation.

📩 How can I contact Starrailshop?

You can reach us anytime via:

We aim to respond to all messages within 24 hours.