Shipping Policy

🚚 Shipping Policy

Welcome to Starrailshop! We're dedicated to delivering your favorite Honkai: Star Rail collectibles and plushies quickly, safely, and reliably. Please review our shipping policy below for all delivery-related details.

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📦 Processing Time

Delivery time = Processing time + Shipping time

• We process orders Monday through Friday, excluding public holidays.

• 🕒 Standard processing time: Up to 3 business days

• During busy seasons (e.g. holidays, launches, promotions), processing may take longer. Please allow extra time during these peak periods.

We always aim to ship as soon as possible and will do our best to get your order on its way quickly!

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✈️ Shipping Options & Rates

We ship worldwide and offer both Standard and Express options:

These options are available for countries including:
🇺🇸 USA, 🇬🇧 UK, 🇨🇦 Canada, 🇯🇵 Japan, 🇦🇺 Australia, 🇸🇪 Sweden, 🇳🇱 Netherlands, 🇸🇦 Saudi Arabia, 🇫🇷 France, 🇧🇷 Brazil, 🇦🇪 UAE, 🇪🇸 Spain, 🇵🇱 Poland, 🇷🇺 Russia, 🇮🇹 Italy, and many more.

📌 Not sure if we ship to your country? Contact us at info@starrailshop.com before placing an order.

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🌍 International Shipping Info

• International orders may be subject to customs fees or import taxes. These charges are the buyer's responsibility and may vary by country.

• We do our best to ensure fast delivery, but international shipping timelines can vary based on customs processing.

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🔎 Tracking Your Order

All orders come with tracking.

Once your order is shipped, you’ll receive a tracking number via email. You can track your order anytime here:
👉 Track My Order

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🚫 Out-of-Stock or Partial Shipments

• If one or more items in your order are out of stock, we may:

  • Hold the shipment until all items are available, or

  • Split the shipment into multiple deliveries (depending on item availability)

• You will be notified if this affects your order.

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📦 Delivery Issues & Carrier Responsibility

• We rely on carrier-provided tracking info. Once shipped, we are not liable for lost, delayed, or damaged packages.

• We cannot issue refunds for orders lost or delayed in transit.

• However, we’re here to help! Email us at info@starrailshop.com and we’ll support you in filing a claim with the carrier.

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🔁 Returns & Refunds

Please visit our Returns & Refunds Policy for detailed information on returns, exchanges, and eligibility.

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💬 Customer Support

For any shipping or order-related questions, feel free to contact our team at:

📧 info@starrailshop.com
🕐 Response time: Within 1–2 business days

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