Refund and Return Policy

💸 Refund & Return Policy – Starrailshop.com

Last updated: [12.06.2025]

Thank you for shopping at Starrailshop! We hope you love your Honkai: Star Rail merchandise, but if something isn't right, we’re here to help.

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🔄 Return Eligibility

To qualify for a return:

• Items must be unused, undamaged, and in original packaging

• Return requests must be made within 30 days of delivery

• You must provide proof of purchase (e.g., order confirmation or receipt)

• Gift cards and digital items are non-refundable

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✉️ How to Request a Return

To initiate a return, please contact us at:

📧 info@starrailshop.com

Include:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photo or video evidence if the item is damaged, incorrect, or defective

Our support team will respond within 24–48 hours with step-by-step return instructions.

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✅ Refund & Return Conditions

🛠 Damaged or Defective Items

If you receive a defective or damaged item:

• We offer a full refund or replacement

• You must provide clear photo or video evidence

• Refunds cannot be processed without proof

❌ Wrong Item Received

If we sent the wrong product:

• We will either resend the correct item or offer a full refund

• You must send photo or video evidence of the incorrect item

🤷♀️ Changed Your Mind?

• We accept returns due to change of mind

• Shipping costs are the buyer’s responsibility

• We only refund the product price (initial shipping not refunded)

• The item must be in original condition, and proof must be submitted

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📦 Lost or Stolen Packages

• If your order is stuck in transit or tracking hasn’t updated for 7+ days, contact us ASAP

• We’ll assist you in locating or replacing the item

• Please note: Once a package is marked "Delivered" by the carrier, it is no longer covered by our shipping protection or eligible for refunds

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💳 Refund Timeline

Once your return is received and approved:

• You will receive your refund within 5 business days

• Refunds are issued to your original payment method

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🚚 Shipping Costs

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📬 Contact Us

Have questions or need help?

📧 Email: info@starrailshop.com
🕐 Support Hours: Monday–Friday | Response within 24–48 hours